Return and Exchange Policy

You pay on delivery. When the courier arrives, you can open the parcel and check your mozoune carefully before paying anything.

• If you like the mozoune, you pay the courier and keep it.
• If you don't like it for any reason, simply refuse the order, without paying a single dirham, not even the delivery fee.

Under Moroccan consumer protection law no. 31-08, if you paid for your order and then changed your mind, you can return it and get a refund within 7 days of receiving it, without giving any reason.

Return conditions:

• The mozoune must be in its original condition, unused and undamaged.
• It should be returned in its original packaging if possible.
• The delivery cost of the return is paid by the customer.

We do not exchange a mozoune for another color or size. If you want a different color or size, you can return the order within 7 days for a refund, then place a new order on the website.

1. Message us on WhatsApp within 7 days of delivery, with your name and the phone number you ordered with.
2. We will send you the return method and address.
3. Once the mozoune reaches us and we check its condition, we refund you.

We refund the full price of the mozoune using whichever of these suits you:

• Bank transfer
• Money transfer agency (such as Cash Plus or Wafacash)
• Any other method we agree on with you over WhatsApp

Refunds do not include the return delivery cost, which is paid by the customer.

For any question about returns, contact us on WhatsApp: +966543081824