Privacy Policy

Soufiane Mozoune is a Moroccan online store selling traditional handmade mozounes through the website soufiane-mozoune.com. This page explains what information we collect when you visit the website or place an order, and how we use and protect it.

When you place an order on the website, we only collect what we need to deliver it:

• Full name
• Phone number
• City and address
• Order details: product, color, size, quantity and price

We never ask for bank details, since you pay in cash on delivery, and you don't need to create an account.

• To call you or message you on WhatsApp to confirm your order.
• To prepare your order and deliver it to your address.
• To answer your questions if you contact us.

We only use your phone number for your order. We do not send you offers or advertising messages on WhatsApp or by SMS, and we never sell your information to anyone.

We only share your information with the services we need to run the store and deliver your order:

• Digilog, our delivery company: we give them your name, phone number, address, order details and the amount to pay, so they can deliver your order.
• Supabase: the database service where we store orders securely.
• Vercel: the service that hosts the website.
• The ntfy notification service: it alerts us on our phone when a new order arrives, and the order details pass through it.
• Meta (Facebook and Instagram): see the "Cookies and advertising" section below.

Some of these services may have servers outside Morocco.

We use Facebook's Meta Pixel to measure how well our ads on Facebook and Instagram perform. It records some events during your visit, such as viewing products or completing an order, and may use cookies in your browser.

When you complete an order, we send Meta your phone number, name and city in hashed form (turned into an unreadable code), along with technical data such as your IP address, browser type and Meta cookies, only to find out whether the order came from one of our ads and to improve those ads.

You can manage cookies in your browser settings, and the ads you see in the ad settings of your Facebook or Instagram account.

The connection to the website is encrypted (HTTPS), and order information is stored in a protected database that only we can access.

We keep order information in our records to follow up on orders and serve our customers. You can ask us to delete your information at any time, and we will do so.

Under Moroccan law no. 09-08 on the protection of individuals with regard to the processing of personal data, you have the right to:

• Know what information we hold about you.
• Correct your information if it is wrong.
• Ask us to delete your information.
• Object to the use of your information.

To exercise any of these rights, message us on WhatsApp.

For any question about this policy or your information, contact us on WhatsApp: +966543081824

We may update this policy from time to time, and we will publish any change on this page with the date of the last update.